Shipping & Delivery

When will I receive my order?

Provided that your ordered item is in stock it will usually take 7 business days to deliver your order to you after payment has been processed and it has been received and cleared.

To get the approximated delivery time, enter your area Post Code on the product page before you make your purchase.

Please remember that all our deliveries will have OTP verification.

Do you ship orders outside of India?

Currently, we do not ship to addresses outside of India.

What are your shipping rates?

Delivery of all orders is currently free of charge.

Track Your Orders

How do I check the status of my order?

Click on the My Account at the top right of Asus Store and choose My Orders
You can also track your order here: Track Order


Credit Card

We accept Visa, MasterCard, Diners and American Express credit cards from more than 50 banks. Delivery address should be within India.

Debit Card / Net Banking

We accept all bank debit cards & Net Banking payment from more than 50 banks.

Cancellations and Refunds

Change or Cancel An Order

Can I cancel or change my order?

Orders can only be cancelled before shipping. Please call our Asus E-Store Call Centre – 18002664416 to cancel an order. A cancellation fee of 5% of the order value will be applicable.


If the payment was made by Credit/Debit card or Net-Banking, we will refund the money in your Credit/Debit Card or Net-Banking account. Typically refunds are processed in between 7-21 working days for credit cards and 5-7 working days for debit card and net banking orders.

Returns Policy

How do I return my order?

If the shipment was also initiated at the time of cancellation request, an additional charge of 2% of the order value or Rs.200/- (Rupees Two Hundred only) whichever is higher will be charged in addition to the cancellation charges of 5% of the order value.

Opened / Seal broken products cannot be returned

Damaged Item & Replacement

Defective Item

What happens if you received a defective item?

For help in identifying the problem and getting you up and running, please call Asus Technical Support- 1800 209 0365 . For specific technical support numbers, please visit https://www.asus.com/in/support/CallUs/

Order & Confirmation

How to Order

  1. Click on the item you want to order then select quantity and click “Add to Cart”

  2. Click on the shopping cart to see item(s) in your shopping cart. Click “View and Edit Cart” to make changes to your order.

  3. Enter the Post Code and click “Check”. Click “Change” if you want to change the Post Code. Click “Proceed to Checkout” to place your order.

  4. Complete your name, phone number and address.
    • For registered customers, please log in to proceed. To use a different address for shipping, click “New Address” then fill in a different delivery address.
    • For new customers, please tick “Create account” and fill in password.

  5. Select your preferred payment method, tick the box “I have read and accept the Terms & Conditions and Privacy Policy” and click “Place Order” to complete the payment process.

Item In Cart

How long will an item remain in my cart?

Item remains in your cart and will be available until the session expires. In case you are inactive & not able to complete the transaction, you will be asked to login again.

Out of Stock

What happens if one of the products that I ordered is out of stock?

You may call our Asus E-Store Call Centre (18002664416) & speak to our customer representative so that we can confirm when your product will become available.

Order Confirmation

Will I receive a confirmation for my order?

Yes, once your order has been placed you should receive a confirmation email immediately on your registered email ID


About pre-order

What is a pre-order?

“Pre-order” allows you to reserve a product or purchase in advance prior to its scheduled release date or restock. Products in pre-order status are marked with “pre-order” button.

Pre-order reservation can be made via full advance payment. You can also opt for "Notify me" and get notified when the pre-order product is available for purchase.

Ordering & Payment

How do I make a pre-order reservation?

  1. On the product listing page, select the product with "PRE-ORDER NOW" and add to cart.

  2. View your cart and enter your postal code under "Shipping option". If delivery is available for your location, proceed to checkout.

  3. View your cart and enter your postal code under "Shipping option". If delivery is available for your location, proceed to checkout.

  4. Order confirmation and details will be sent to your email. You can also login to your Asus Online Store account and check the order status on My Order page.

When will I be charged?

You will be charged immediately after checkout. You will be notified via email when the product is ready to be shipped.

Can I purchase more than 1 item in my pre-order?

Yes. Please note that each pre-ordered product will have a separate order reference number.

Can I cancel my pre-order?

Orders can only be cancelled before shipping. Please note a cancellation fee will be applicable

Please check our Cancellations & Refunds FAQ for more information.

Where can I view my pre-order details?

You can login to your Asus E-Store account and check your pre-order details and status on My Order page.

Shipping & Delivery

When will I receive the pre-order item(s)?

Generally, delivery dates for pre-order are usually between 4-6 weeks. It may vary depending on the product. The delivery date will be mentioned on the product page and checkout page.

Delivery to certain postal codes may take longer.

Please note that delivery may be delayed if you are unable to accept an attempted delivery, or due to inclement weather, strike, incorrect address or credit card information, or other unforeseen circumstance outside of our control.

What happens if the pre-order release date changes?

Pre-order release dates listed are based on information we receive from the manufacturers and could be subject to change.

If the scheduled release date of an item that you have pre-ordered changes, or if the release is cancelled all together, we will notify you via email.

Will I get reminder when my pre-order is shipped?

Once your item is ready to be shipped, we will send the delivery information to your email.

Can I change my shipping address after I've confirmed my pre-order?

Yes, you can change your shipping address for your pre-order any time prior to the release date and shipment of the product.

When changing the shipping address, please make sure your payment method and billing address are up to date.

To change your shipping address, login to your Asus E-Store Account and select My Account.

Please check our Sales terms & condition for more information.

Contact Us

Contact Details

e-Mail to Asus E-Store.

Mail Id- Online_India@asus.com

Toll Free number: 18002664416

Technical Support

Support & Troubleshooting


Drivers & Software


Register Your Asus Product


Store Locator

Visit an Asus E-Store Near You

Learn more at your nearest Asus E-Store https://wheretobuy.asus.in/